Is It Time to Upgrade Your Assessment Software? 5 Key Questions & Red Flags

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As we like to say at Cirrus, ‘Assessments should be challenging, but your assessment software shouldn’t be”. The most fundamental objective of assessment software is to streamline and simplify the process of creating, delivering, and marking high-stakes assessments for its users. It should effectively reduce the administrative load, accelerate processes, and make the entire workflow less stressful for administrators and educators. Truly beneficial assessment software will provide easy-to-use tools and features, enable efficient communication and data management, and offer robust support, thus enhancing the overall productivity and efficiency of the organisation. It should focus on making life easier for all users involved in the assessment process, allowing them to concentrate on the core aspects of education and learning.

Navigating the world of e-assessment can be tricky. This article breaks down the essential features that define a top-tier online exam platform. We’ll outline five critical questions to guide your decision-making and highlight the red flags to be wary of. Armed with this knowledge, you’ll be poised to select a platform that not only refines your assessment process but also enriches your candidates’ learning experience.


Jump to:

  1. Does your current provider provide tailored and responsive support?
  2. How confident are you that your current assessment software can maintain the highest level of test security?
  3. How innovative is your current e-assessment provider? 
  4. Are they flexible enough to scale and adapt with your evolving needs?
  5. How satisfied are the platform users within your organisation?

Question 1

Does your current provider provide tailored and responsive support?

A platform that offers tailored, responsive support can significantly enhance your organisation’s assessment procedures. This type of support allows for personalised solutions that address the specific challenges and requirements of your organisation, fostering the creation of better, more effective assessments. Moreover, a responsive e-assessment provider will be quick to provide solutions to any issues you face, minimising downtime and disruptions. 

Customer support: What are the red flags? 

Inefficient Communication Channels: If your organisation is encountering difficulties in reaching the support team or if there’s a lack of diverse communication options, it indicates subpar service. Such inefficiencies can lead to delayed problem resolution, creating unnecessary hurdles in your assessment processes.

Poor Response Times: Slow response times from your platform’s support team can severely impact your operations. Delays in addressing and resolving issues can lead to operational downtime, disrupting your organisation’s workflow and productivity.

Lack of Comprehensive Training and Onboarding: Absence of robust training for new users and continuous learning opportunities hints at a lack of adequate service. Without comprehensive onboarding, users may struggle to fully utilise the platform’s features, potentially compromising the effectiveness of your assessments.

Lack of Personalised Attention: If your organisation feels like just another number, with support interactions that lack understanding and empathy, it suggests deficient service. This impersonal approach can lead to miscommunications and overlooked specific needs, thereby hindering the full potential of your assessment procedures.

Absence of Proactive Customer Success Solutions: If issues are only addressed when they emerge, rather than being anticipated and prevented, it shows a lack of proactive support. Such a reactive approach can lead to recurring problems and missed opportunities for enhancement, limiting your platform’s overall utility and effectiveness.

Carefully evaluating these red flags can provide valuable insights into the quality of service provided by your assessment software. If these issues resonate with your current experience, it might be time to consider alternative platforms. Ultimately, choosing a service that offers efficient communication, swift responses, comprehensive training, personalised attention, and proactive solutions will optimise your assessment procedures and enhance organisational efficiency.

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Question 2

How confident are you that your current assessment software can maintain the highest level of test security?

The security of your assessment software is paramount in maintaining the integrity and confidentiality of your assessments. A robust platform should offer comprehensive security measures that protect against both internal and external threats. This includes measures to prevent cheating, data breaches, and other forms of misconduct that could compromise your assessment procedures.

Moreover, in an era of remote working and learning, the ability to securely conduct assessments online is essential. The platform should support secure remote access, without compromising the quality or integrity of the assessments.

Test Security: What are the red flags?

Weak Anti-Cheating Measures: If your platform lacks robust measures to prevent cheating, such as proctoring tools or complex question algorithms for Linear On the Fly Testing, it could compromise the fairness and credibility of your assessments.

Lack of Data Protection Measures: If your platform does not offer robust data encryption or fails to comply with relevant data protection regulations, it may expose sensitive data to potential breaches.

Inadequate Access Control: A lack of strong access control measures, such as multi-factor authentication, can leave your platform vulnerable to unauthorised access.

Absence of Regular Security Updates: If your platform is not regularly updated with the latest security patches, it could be susceptible to the latest cyber threats.

Reviewing these red flags can help you evaluate the security of your online exam software. If you identify with these issues, it may be time to consider a platform that offers comprehensive security measures. The choice of a secure test platform will ensure the integrity of your assessment procedures and the privacy of sensitive data.

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Question 3

How innovative is your current e-assessment provider? 

In a rapidly evolving educational landscape, the innovative capabilities of your assessment software are crucial. An advanced platform should be equipped with the latest technologies and features that align with contemporary assessment methodologies and boost student engagement. This implies harnessing the potential of AI, machine learning, Linear On the Fly Testing, continuous testing, and other emerging trends to deliver engaging, effective assessments.

In addition, it’s equally essential for your assessment software to be flexible and adaptable, ready to embrace future advancements in the field. A platform’s ability to innovate and evolve can significantly impact your organisation’s ability to deliver relevant, high-quality assessments.

Innovation and Technology: What are the red flags?

Outdated Technology: If your e-assessment provider is still relying heavily on dated technology and hasn’t introduced any significant updates or new features in a while, it may signal a lack of innovation. Cutting-edge e-assessment providers continuously invest in technology advancement to enhance the effectiveness and efficiency of assessments.

Resistance to New Methodologies: If the provider resists or fails to adapt to emerging assessment methodologies or trends (like AI-driven enhancements or continuous testing), it could indicate a stagnation in their innovation process. Progressive providers actively embrace novel methods to keep pace with evolving educational trends.

Limited Customisation and Flexibility: If the provider is unable to offer customised solutions that cater to your specific needs or if their platform lacks the flexibility to accommodate varying assessment scenarios, this may suggest a lack of innovation. Innovative providers understand that one size doesn’t fit all and offer highly adaptable and customisable solutions.

Lack of a Clear Future Roadmap: If your provider doesn’t have a clear and defined roadmap for their product’s future development, or if they are unwilling to share it, this could be a sign that they are not committed to ongoing innovation. Forward-thinking e-assessment providers often have a strategic plan outlining the future enhancements, feature updates and new methodologies they plan to incorporate into their platform.

Reviewing these red flags can guide you in determining the innovativeness of your assessment software. If you recognise these issues in your current experience, you might need to consider more advanced, future-proof alternatives. An innovative platform will enrich your assessment processes, promote student engagement, and facilitate the delivery of high-quality, relevant assessments.

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Question 4

Are they flexible enough to scale and adapt with your evolving needs?

A scalable and flexible assessment software can robustly support your organisation’s growth trajectory and accommodate the expanding volume of assessments. This adaptability allows your organisation to scale up seamlessly without compromising on performance or efficiency. Furthermore, an adaptable platform can evolve with your organisation’s changing needs, ensuring that your assessments remain relevant and effective in varying circumstances.

Scalability and Flexibility: What are the red flags?

Limited Capacity for Scaling: If your current platform struggles to maintain performance during peak assessment periods or is unable to handle increased assessment volumes, it signifies an inability to scale effectively. These limitations can significantly impede your organisation’s operational efficiency and growth potential.

Inflexibility: An inflexible platform that does not adapt well to your organisation’s evolving needs can significantly hamper your assessment procedures. If your current platform forces you to adjust your processes to fit its limitations instead of offering the flexibility to accommodate your unique requirements, it indicates a lack of adaptability.

Subpar Performance Under Load: A platform’s ability to maintain speed, reliability and overall performance under increased load is crucial. If your platform experiences slowdowns, outages, or errors as the volume of assessments increases, it suggests a lack of robust performance capabilities.

Lack of Future-proof Features: If your current assessment software lacks features that allow it to adapt and grow with technological advancements and your organisation’s needs, it might limit future growth and expansion. An ideal platform should have a proactive approach in integrating future-ready features.

Identifying these warning signs in your current assessment software can offer valuable insights into its scalability and adaptability. If these signs echo your present experience, it may be time to consider other platforms. Opting for a platform that offers scalability, flexibility and robust performance capabilities will ensure that your assessment processes can efficiently adapt and grow with your organisation.

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Question 5

How satisfied are the platform users within your organisation?

The ultimate measure of the effectiveness of your online exam software lies in the satisfaction of its users, including administrators, educators, and assessors within your organisation. An excellent platform should offer an intuitive, user-friendly interface, seamless navigation, and efficient tools to make the assessment creation, delivery, and marking process quicker and less stressful.

User Satisfaction: What are the red flags?

Inefficient Workflow Management: If your staff are finding the workflow management cumbersome, and tasks that should be simple (like creating or marking assessments) are complicated and time-consuming, it indicates that the platform is not user-friendly.

Lack of Useful Features: The platform should come equipped with features that simplify the assessment process. If your users are constantly seeking workarounds or additional tools to perform basic tasks, it could mean that the platform lacks crucial functionality.

User Frustration: If candidates find the platform difficult to navigate, or if the test-taking process is confusing or unintuitive, their performance may be adversely affected. A user-friendly interface and straightforward processes are key to a positive candidate experience.

Examining these red flags can give you a clear picture of user satisfaction within your organisation. If these concerns resonate with your current experience, it might be time to consider a platform that prioritises user experience and simplifies the assessment process.

In conclusion, the effectiveness of your assessment software is determined by its ability to simplify the assessment process, provide robust support, ensure high test security, drive innovation, be scalable and flexible, and offer a high level of user satisfaction.

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Is your current assessment software limiting your organisation’s potential?

If you are encountering some of the red flags mentioned above with your current platform, it might be time to reconsider. Are your educators, administrators, and assessors truly satisfied with your current assessment software? Do they find the platform helpful in simplifying their tasks, or is it adding to their workload? A platform should be a partner in progress, not a hindrance. If you find yourself battling with the limitations of your current system, it might be the perfect time to explore new horizons.

At Cirrus, we focus on creating a platform that adds value to your organisation and makes life easier for all users. Contact us today to see how we can support your assessment needs. Your organisation deserves nothing but the best!

Basic exam software vs Cirrus

Basic assessment software

Cirrus Assessment

Lack of personalised support, limited training, poor response times

Dedicated support with timely, personalised training & solutions.

Limited anti-cheating measures, weak access control & data protection

Proctoring & anti-plagiarism, ISO-certified, secure collaboration

Outdated technology, limited customisation, unclear roadmap

Clear innovation roadmap, utilising advances in education & assessment

Struggles under high volumes, inflexible to your organisation’s needs

Scalable, robust performance regardless of load, future-proof

Cumbersome workflows causing user frustration & confusion

Efficient, user-friendly workflows streamline the assessment process

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